PRIVACY POLICY

Last updated: 28 August 2026

Nexa Home Solutions Pty Ltd (“NEXA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with NEXA, including through our website, advertising, enquiry forms, water assessments, telephone calls, SMS, email and other services.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

• your name;

• telephone number and email address;

• suburb, address or service location;

• information you provide about your home, water concerns and filtration requirements;

• whether you own or rent the property, where relevant to providing our services;

• appointment, assessment, quotation, purchase and customer-service information;

• communications between you and NEXA;

• information submitted through our website, forms, advertisements or other digital channels;

• technical information such as device, browser, IP address, website activity and advertising interaction data; and

• other information you voluntarily provide to us.

2. HOW WE COLLECT INFORMATION

We may collect personal information directly from you when you:

• submit an enquiry or assessment form;

• contact us by telephone, SMS, email, social media or another communication channel;

• book or participate in a water assessment;

• request a quotation or purchase a product or service;

• interact with our website or advertising; or

• otherwise communicate with NEXA.

We may also receive information through service providers and platforms we use to operate our business, advertising, website and customer-management systems.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

• respond to enquiries;

• contact you regarding your enquiry or requested service;

• arrange and conduct water assessments and appointments;

• provide recommendations, quotations, products and services;

• manage customer relationships, installations and after-sales service;

• send appointment confirmations, reminders and service communications;

• improve our website, advertising, products and customer experience;

• measure and analyse marketing and advertising performance;

• maintain business and customer records;

• detect or prevent misuse, fraud or security issues;

• comply with legal and regulatory obligations; and

• conduct other activities reasonably necessary to operate NEXA.

Where permitted by law, we may also contact you about NEXA products, services or offers that may be relevant to you. You may opt out of marketing communications at any time.

4. WEBSITE, COOKIES AND ADVERTISING TECHNOLOGIES

Our website and advertising systems may use cookies, pixels, tags and similar technologies.

These technologies may help us understand website usage, measure advertising performance, improve our services and deliver or measure relevant advertising.

Information may be processed through platforms and service providers such as Google and Meta where those services are used by NEXA.

You can manage cookies through your browser settings and, where available, through the privacy or advertising controls provided by the relevant platform.

5. THIRD-PARTY SERVICE PROVIDERS

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services.

These may include providers of:

• customer relationship management and communications systems;

• website hosting and technology services;

• analytics and advertising services;

• appointment and scheduling systems;

• installation, fulfilment or customer-support services;

• professional, administrative or technical services; and

• cloud storage and data-processing services.

We only disclose information reasonably necessary for the relevant purpose and expect service providers to handle information appropriately.

Some technology providers may process or store information outside Australia. Where this occurs, the location and handling of information may be subject to the provider's infrastructure and privacy practices.

6. GOOGLE SERVICES AND GOOGLE ADS

NEXA may use Google services, including Google Ads and related analytics, measurement and advertising technologies.

Information generated through interactions with our website or advertising may be processed by Google for purposes such as advertising measurement, attribution, analytics and campaign management.

NEXA may also use authorised software systems to securely access and analyse its own Google Ads account data for internal marketing management, reporting and optimisation.

7. META SERVICES

NEXA may use Meta services, including Facebook and Instagram advertising and associated measurement technologies.

Information about interactions with NEXA advertising or digital properties may be processed through Meta services for advertising delivery, measurement, attribution and campaign optimisation.

8. CUSTOMER RELATIONSHIP MANAGEMENT AND COMMUNICATIONS

Information submitted to NEXA may be stored within customer relationship management and communications systems used to manage enquiries, appointments, customer records and follow-up.

We may contact you using telephone, SMS, email or other communication channels using the contact details you provide.

9. DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, authentication, secure technology services and limiting access to information to people or systems that reasonably require it.

No internet-based or electronic storage system can be guaranteed to be completely secure.

10. RETENTION OF INFORMATION

We retain personal information for as long as reasonably required for the purposes for which it was collected, to maintain appropriate business and customer records, and to satisfy legal, accounting or operational requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

11. ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

12. MARKETING COMMUNICATIONS

You may ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us.

Service-related communications concerning an existing enquiry, appointment, purchase, installation or customer matter may still be sent where reasonably necessary.

13. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites or services. NEXA is not responsible for the privacy practices of independent third parties, and you should review their privacy policies where appropriate.

14. CHILDREN

NEXA's services are intended for adults seeking information about or purchasing home-related products and services. We do not knowingly seek to collect personal information directly from children for marketing purposes.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or privacy practices.

The current version will be published on our website with the date it was last updated.

16. PRIVACY QUESTIONS AND COMPLAINTS

If you have a question, request or complaint about how NEXA handles personal information, please contact us.

We will take reasonable steps to review and respond to privacy enquiries and complaints.

Nexa Home Solutions Pty Ltd

Website: nexahomesolutions.com.au

Email: [email protected]

If you are not satisfied with our response to a privacy complaint, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).